At Home with Quality Care
Our mission statement says, “Our hearts, skills and resources are dedicated to delivering outstanding home and community-based health and hospice services that enrich the lives of people…”
The primary goal of homecare is for people to achieve
independence and self-sufficiency in their health care and in
activities of daily living. Providing services is not enough.
Services must be delivered efficiently, effectively, competently
and with compassion.
To ensure that we are fulfilling our mission and achieving our goal, the VNAH has set patient outcome goals by which to measure the quality and efficiency of our care. Our performance in each area is measured against appropriate state and national benchmarks, which we strive to exceed. Additionally, we measure patients' satisfaction.
Oversight of the VNAH Quality Plan
The VNAH quality plan is annually reviewed and approved by the Board of Trustees. The Professional Advisory and Quality Committee of the Board is chaired by a physician, and composed of Board representatives and community healthcare professionals. Its role is to review the agency's plan and provide advice about professional practices.
The VNAH always strives to improve care by identifying and implementing best practices and evaluating their effectiveness through patient outcome measurements.