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Frequently Asked Questions

Click the question to see the answer.

What services does the VNA & Hospice provide?

The agency provides home healthcare services which include nursing, therapy and personal care for short-term and long-term patient needs.

For people and families facing a terminal diagnosis, we provide a full range of Hospice services including nursing and physician care, pain management, respite for caregivers and children’s services.

Pregnant women, new parents and babies and children are provided medical and support services through our Maternal Child and Health and Family Support Services. Nutrition support, parenting education, child development and parent education encourage the positive development of children.

Health Clinics are operated by the VNA in communities throughout our service area and provide foot care, blood pressure, flu vaccines.

Who is eligible for VNA & Hospice Service?

To be eligible for home healthcare services, you must be referred by

a doctor and meet the "homebound" and "skilled need" requirements. You should contact your doctor about making this referral. Maternal and Child Health/Family Support Services referral process varies; call our referral number for information.

Can I get a nurse or home care aide for an extended block of time?

The VNAH does not provide this service. However if you are eligible for Medicaid in the State of Vermont or in New Hampshire, and you meet eligibility requirements, you may get extended care provided by private nursing agencies.

You should contact the Department of Health, State of Vermont at 800-464-4343 or the Department of Health and Human Services in New Hampshire at 800-852-3345, ext 5254 to confirm your eligibility.

How do I pay for services? What if I don't have health insurance?

If you are Medicare eligible and qualify for homecare services, these services will be paid for by Medicare. If you are Medicaid eligible or have private health insurance and you qualify for our services, we will bill Medicaid or the insurance company for the services. If you do not have insurance, you will be charged for services on a sliding scale, according to your income level. The agency does not deny services to qualifying individuals who are unable to pay.

What areas do you serve in Vermont and New Hampshire?

The agency serves a total of 86 towns, 70 in Vermont and 16 in New Hampshire. Please view our Service Area map to see if your town is included.

I have had homecare services from the VNAH and think I need them again. How do I get a nurse to visit me?

To be eligible for home healthcare services, you must be referred by a doctor. You should contact your doctor about making this referral.

Do you provide care for children?

Yes. We offer care to babies and children through our Maternal and Child Health Program and Family Support Service.

Do you provide wound VAC care?

Yes. You must be referred by a physician and screened for eligibility by a VNAH nurse.

Can I get my flu shot from the VNA?

As flu vaccine becomes available in the fall of each year, the VNAH schedules clinics throughout its service area.  Schedules are usually posted in September and can be found on this web site under Clinics.

What kind of clinics do you run?

The VNAH conducts regular clinics for foot care, blood pressure,and wellness education. See the Clinics page for upcoming clinics in your area.